Keyholder change request process

Keyholder change forms are submitted to Play HQ when a Leadership role changes at the retail location (New, Promoted, Termination)

- Store manager's changes need to be submitted/approved by the DM. 

- Assistant Manager is submitted by the Store Manager.

- Leaders are submitted by Assistant Manager or Store Manager. 

And when the store fills up the form we need approval from the District Manager and according to the request from the store, we can action it once we confirm the date of a change request. 

Store actions will be : 

- Changing the password for the Bopis account 

- Update user account in NAV 

- Safe combination changed 

Support actions will be: 

- Passwords reset for the requested once only ( MM account, Lead Account, or Manager account) and be online with the store, making sure they can change the password successfully from their ends. 

- Manager Email Purge if required. 

- Assign ticket to Andrew for actions to TN accounts. 

The keyholder change request form is located in the IT drive under Forms :